Privacy Policy

Privacy Policy

Last updated: 7 August 2026

The Skin Queen respects your privacy and is committed to handling personal information responsibly and in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (“POPIA”). This policy explains what we collect, why we collect it, how we use it and the choices available to you.

1. Who is responsible for your information

The Skin Queen is the responsible party for personal information collected through this website and during enquiries, consultations, bookings and treatments.

2. Information we may collect

  • Your name and contact details.
  • Your treatment or product interests, appointment details and messages.
  • Relevant skin concerns, allergies, sensitivities, medical information or treatment history that you choose to provide and that is reasonably necessary for safe, appropriate care.
  • Payment and transaction records where applicable. We do not ask you to submit card details through this website form.
  • Before-and-after photographs only where you have given appropriate permission.
  • Basic technical information such as browser, device, IP address and website usage data collected through essential hosting, security or analytics tools.

3. Why we use personal information

  • To respond to enquiries and recommend suitable treatments or skincare products.
  • To arrange, confirm and manage appointments.
  • To provide treatments safely and maintain appropriate client records.
  • To process payments, manage the business and meet legal, tax or professional obligations.
  • To protect our website, systems, clients and business from misuse or security threats.
  • To send marketing only where permitted by law and where you have consented or an existing-client relationship allows it. You may opt out at any time.

4. Our lawful basis

Depending on the circumstances, we process information with your consent, to take steps at your request before providing a service, to perform our agreement with you, to comply with legal obligations, or where a legitimate interest is permitted and does not unfairly affect your rights. Special personal information, including relevant health details, is handled only when necessary and with an appropriate legal basis.

5. Sharing and service providers

We do not sell personal information. We may share limited information with trusted service providers that support website hosting, email, booking, payments, accounting, professional advice or secure data storage, and with authorities where required by law. Providers are expected to protect the information and use it only for the agreed purpose. If information is processed outside South Africa, we take reasonable steps to ensure an appropriate level of protection.

6. Retention and security

We keep personal information only for as long as reasonably necessary for the purpose collected, to provide ongoing care, and to meet legal or record-keeping obligations. We use reasonable administrative, technical and physical safeguards. No internet or storage system is completely risk-free, but suspected security compromises are assessed and handled in line with applicable law.

7. Cookies and website tools

The website may use essential cookies for functionality, security and performance. Optional analytics or marketing tools should be used only where appropriate notice and consent are provided. You can manage cookies through your browser settings, although disabling essential cookies may affect the website.

8. Your rights

Subject to POPIA and any lawful limitations, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent, request deletion where we no longer have a lawful reason to retain the information, or complain about how your information is handled.

To exercise these rights, contact caity@theskinqueen.co.za. We may need to verify your identity before responding.

9. Children

Where a client is under 18, we may require the involvement and consent of a parent or legal guardian before collecting sensitive information or providing certain treatments.

10. Questions and complaints

Please contact us first so we can try to resolve any privacy concern. You may also lodge a complaint with South Africa’s Information Regulator.

11. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be posted on this page with the updated date.

This is a practical privacy-policy template for The Skin Queen and should be reviewed if the business introduces new booking, payment, analytics or marketing systems.

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